While the COVID-19 pandemic affected nearly every industry last year, the consumer finance industry faced unique challenges in the wake of economic changes and government response. In this report Perkins Coie offers an analysis of the past year’s most noteworthy regulatory developments and litigation outcomes in the mortgage lending and servicing industry. We review the policies established by federal and state governments in response to the COVID-19 pandemic and the adjustments made by mortgage lenders and servicers in response to the new policies and regulations.